What is the FOCUSED framework?
"F" is the Yellow dice - it stands for a Fresh Perspective - bright and optimistic; creating new ways of thinking and new ways of doing
Who are our new customers / competitors?
This is not a common question to ask. Yet, by asking it, it forces us to think beyond the current situation and into anticipating possibilities. It will help extend our thinking in regards to the current unsolved problem / issue / challenge you are currently facing.
How does this advance what we already know, don't know and need to know?
Is what you have in mind to solve the issue something we already know? If so, then it won't be a fresh perspective! The key here is to think about ways we have not thought about before; or to use existing ideas in new ways. How does your approach to solving the problem provide a fresh take on the issue?
Try to look at the unsolved problem from a different angle / perspective. What do you see? A simple example is when two actors change roles and begin to act the character of the other; or when you are making an argument for a specific idea, force yourself to change your thinking and argue against your own idea. See what happens when you begin to see things differently; most likely you WILL see different things.
When we see things differently, we see different things
What would happen if you did the opposite?
As counter-intuitive as this may sound, it has the power to open up a very different take to the problem at hand. For example, if your habit is to always leave things to the last minute, what would happen if you started early?
Think value co-creation
Instead of trying to create value by yourself or within your own work team, think about co-creating the value with key stakeholders to add more richness to the problem-solving.
Redefine / reinterpret / reconstruct / reframe / rethink
Socrates once said: "A life left unexamined is a life not worth living". Hence it is important to always re-examine our views of the world. Similarly, "definitions" by their very nature are set by certain people in a certain period of time. Depending on how you see a situation, there can be more than one definition! What would happen if you re-define a situation or re-interpret or re-construct it? The key here is to see if you can reframe the unsolved problem / issue / challenge in ways that will help open up the alternatives. For example, one way of addressing an issue can be to answer it directly: "What is 5 + 5?" However, when we reframe it to "what two numbers equal to 10?" this opens up more alternatives about the issue!
"O" is the Orange dice - it stands for Think, Feel and Act like an Owner / Manager - it's about taking ownership and doing it for real
Understand the context (situation, time, history, relations…)
Given the challenge you are currently facing, think about what is the present situation / context telling us? At what point in time is this problem occurring? What can we learn from past (historical facts) about how this problem came about? How was it dealt with in the past? How is this unsolved problem connected to other issues in the past, present and in the future?
What are the current taken-for-granted assumptions? (and question your assumptions)
Go deeper into what assumptions underpin the current unsolved problem / issue / challenge. A lot of the time, "assumptions" drive our thinking, feelings and actions - and so it is important to discuss what are these "current" taken-for-granted assumptions. Remember, assumptions can change over time - and so it is important to question our own assumptions about things you are currently facing.
Before a painter put brush to canvas, s/he sees the picture mentally. If you think of what you want to achieve by dealing with your unsolved challenge (in terms of painting), what do you see? Is the picture you are thinking of worth painting? Just like an owner / manager, we need to "see" our goals in our mind so that we can put them into action. What is it you want to achieve by solving or better dealing with this unsolved problem?
Visualize your goals
One of the hallmarks of successfully getting deeper insights on an unsolved problem is to literally talk to more people in and outside of your field and at different levels to get feedback. Find out what they think about the issue and how they would solve / better deal with it.
Talk to more people in and outside your field for feedback
What would happen "if" we solve the problem in a particular way? Life is all about "anticipation". Brainstorming the "what if" scenarios has the power to open up more alternatives in better dealing with our unsolved problems / issues / challenges.
Anticipate the future (what if…)
Think like your competitor
Imagine you are now on the "competitor's side”; how would they deal with the current issue you are facing. Would they do it in a better way? Put yourself in the competitor's shoes and THINK what they would be thinking when dealing with the problem.
"C" is the Blue dice - it stands for Connected-thinking - creating Blue Oceans when ideas (e)merge
What are the current conversations in the field?
Given the type of phenomenon you are currently dealing with, find out how others in your field are currently dealing with it. What are they saying about this phenomenon? What are the different points of views about it? Once you become familiar with these current conversations, you will be in a better position to deal with the unsolved problem / issue / challenge you are currently facing.
When faced with competing ideas, most managers are inclined to choose either option A or option B. This is called “Either / Or” logic. Yet, a much higher level thinking is to be able to look at opposing ideas and see if we can "integrate" them to generate deeper insights. This type of integrative / connected-thinking is based on "And / Both" logic. Roger Martin's work on the "Opposable Mind" (2007) and Albert Rothenberg's (1979) work on the "Emerging goddess..." look at how highly creative people bring opposing ideas together to create something new and compelling. Elite athletes for example experience both high adrenalin and relaxation at the same time during peak performance; Beethoven used both soft and hard music notes at the same time; and Picasso used both hard brush strokes as well as soft brush strokes to produces breathtaking masterpieces.
Either / Or logic versus And / Both logic
This is a powerful insight. Be aware that there are always more than one explanation for why things happen. Limiting yourself to "one" explanation closes the possibilities of better dealing with unsolved problems. Look at a variety of (competing) explanations to get a deeper sense of why things work and why things don't work.
Every expert knows there are alternative explanations for a given phenomenon of interest
Solving complex problems cannot be done from one angle or approach. It literally requires a 360-degree strategy incorporating multiple perspectives! By looking at your challenges from different disciplines, from different levels, collecting information from different sources, and at different times and locations, can really give you a deeper sense of the current challenge you are facing and hence open up more alternatives to better dealing with them.
Think multi-discipline, multi-level, multi-method, multi-time, multi-space
What is in the foreground and background?
Try to zoom-in and zoom-out from the problem you are currently facing. What is happening right in front of you? What is happening in the background? Look at them together and see the connection between them. A good example is when we are looking at a landscape painting; the artist has positioned certain things in front - yet to fully appreciate the awe of the painting you also need to look at what is happening in the background.
Best ideas come from outside of your field
The solution to your unsolved problem could be "outside" of your field! This is very counter-intuitive but very true. Best ideas do come from outside of our field because they provide a different way of thinking about the issues we are dealing with within our own field. A simple yet powerful example is how the military looked into flying insects to come up with the idea of insect-spy-drones; or how the traditional toy industry eventually realized the power of the computer industry to reinvent themselves; or even how banks looked into hotel concierge to provide premium services to their clients... The key in all these is to look for "connections". Sometimes ideas appear totally unrelated to what we are dealing with; yet it is making the irrelevant relevant that is the compelling insight!
"U" is the Red dice - it stands for a Sense of Urgency - taking action now with clear purpose and energy
Set agenda and timelines (prioritize / write it down)
Say more with less
Begin with the end in mind
Sometimes we need to let go…
Look for examples
What if tomorrow never comes?
No-one said this would be easy! Letting go of our old habits, our old ways of thinking are very hard to do. Yet, if we really want to solve / better deal with our unsolved problems / issues / challenges, we must be prepared to let go of our old solutions / our old ways of thinking and doing; only then will we begin to see new ways of thinking and doing.
When matters are urgent and we need to deal with them now but don't know where to start - the best way is to look for examples of what others have done given the similar challenges you are currently facing.
This is important - especially when we are dealing with complex issues. You really need an agenda / a plan of action. Rank them from most important at the top to least important at the bottom. Give each item a time-frame so you know there is a start and an end point. WRITE THEM DOWN and cross them off as you complete them.
This is a skill-set in itself. Not many people know how to do this well so it is important to master it. We don't have all the time, money and resources in the world to deal with our unsolved problems / issues / challenges. So it is important to have a clear picture of what needs to be done to deal with it. The key, as in most things in life, is to literally "do more with less" / "say more with less"! Simple examples are TED Talks (see TED.com) - in 18 minutes you get to learn so much about a specific topic.
This is powerful. What is it that you must achieve at the end of the day? When you are clear on this, start with that vision in mind from the very beginning. This will keep you focused.
Imagine if tomorrow will not come; how will you solve your problems today? This frame of mind will spur you to give 200% to the challenge you are currently facing.
"S" is the Purple dice - the psychology of this color means warm and togetherness - it stands for Team Spirit - we can achieve much more when we do things together - it's a team-sport!
If you want to go fast, go alone; if you want to go far, go together
This is an African saying that has the power to move us to work together. Life is all about working together. Civilizations, organizations and leaders have risen and fallen grounded on this proverb! Indeed you can go fast by yourself, but to really go far and sustain, we need to go together. Solving complex problems / issues / challenges is a team-sport!
We all have our own strengths and weaknesses. By understanding and respecting other people's strengths and weaknesses within our team, we are able to leverage off each other’s contribution to better deal with the challenge in front of us.
Respect each other’s strengths and weaknesses
Each of us has something meaningful to contribute
Just like the five fingers in our hand - each finger is very different, yet each plays an important role in how the hand functions. Look for what each team member can do and let them excel in that to contribute to the team's overall goal.
Imagine you are in a S.W.A.T. team
Special Weapons And Tactics (S.W.A.T.) teams are "elite" groups of people working together to achieve a particular job. They train hard, understand each other, totally committed to looking after each other and they play to win! Compare this to a normal work team, and you find the bonding is not as great. When dealing with complex unsolved problems / issues / challenges, imagine you are members of an "elite" S.W.A.T. team!
Who has the most expertise on the issue?
Sometimes the leader of the team is not always the most knowledgeable about an issue. All great teams learn to better manage the unexpected by understanding the importance of passing the decision-making power to the person who has the most expertise on the issue and this may be someone other than the leader.
When we spend more time together we understand each other better and there is less chance of misunderstandings and conflicts occurring. If you really want to work with high team spirit when dealing with unsolved problems / issues / challenges, spend more time together. This may appear to have absolutely nothing to do with the problem you are tasked to solve, yet it has everything to do with it!
Spend more time together to know ourselves
"E" is the Green dice - it stands for Engage - spending more time in the garden to create a beautiful garden
It's all about the gardening
If you want a beautiful garden, what must you do? You need to spend more time in the garden! Only then will you understand which parts of the garden are fertile for growing and which parts are not. When you spend more time in your garden, you begin to get a sense of when to feed it, water it, what tools are needed and what plants you would like in your garden, and so on... Someone once asked the famous Albert Einstein how he was able to solve some of the most complex problems around. He simply answered "because I spend more time with my problems". So get engaged, get involved, get passionate about what it is you have to solve. Spend more time in the garden.
Look for similarities and differences / sameness and otherness / and their inter-relationships
This may sound complex, but we've been doing this since primary school when our teachers asked us to "compare" and "contrast" things. Here, when you are engaging with your unsolved challenge, think about in what way is it similar / different to other problems of similar nature. What makes them similar and what makes them different? Look at problems that are the same and compare them to other issues that have been solved. What insights do you see? What relationships do you see?
You have to believe you can
Most managers say "when I see it, I'll believe it". But the opposite is just as compelling: "when I believe it, I will see it". You have to believe you can solve the problem: this is core to problem solving! If you don't believe, you cannot achieve anything.
The core message from this item means: When you believe you can solve the problem, what comes into your mind? What specific actions will you take? Who will you talk to? What will you do?
What story will you tell?
How will you explain the problem to others? What story will you tell? The story you tell can tell you a lot about how you see the challenge. Change the words to your story telling and you end up telling a different story and possibly open up a part of the solution you had not thought about.
Most problems remain UNSOLVED because people are always thinking "negative": it will never work; we've never done it that way before; we don't have the right people; we don't have enough budget; the problem is too difficult and will never be solved… Being POSITIVE on the other hand can turn all this around! With a can-do attitude, ordinary people have achieved extraordinary results!
Don't be afraid to experiment
If you want to fail less, you have to fail more! Experiments are the foundations of success. We need to take calculated risks to try things out through pilot-runs to see what results. Only through repeated trial and error will we really know when things work and when things don't work.
"D" is the Indigo dice - the psychology of this color means introspection / looking deep into ourselves - it stands for Deliberate Practice - thinking more deeply about what we do and don't do
Are we measuring the right things?
Just because we have measurements in place does not mean that we are measuring what we are supposed to. Think about the current measures you are using to determine the outcome. Most likely some measures may need to be dropped; others modified. There could also be measures we have overlooked and must be included.
This is a good way of dealing with your unsolved problems / issues / challenges. How do you know you have solved or at the very least, better dealt with your problem? What are the critical success factors (CSF)? If we achieve these factors we know we have successfully dealt with our challenge. Ask yourselves, "What does success look like?" Discuss it to come to an agreement as to what the end results should look like. This will give you a deeper sense of how to better deal with your unsolved challenge.
What are the critical success factors? (what does success look like?)
This is a powerful strategic question - rarely asked by most managers! Have the courage to ask it and make a list in regards to the unsolved problem / issue / challenge you are facing. This list will tell you a lot about how best to move forward in solving / better dealing with your challenge.
What are we doing that we should not be doing?
If you want to change the result, you need to change the process
This is very counter-intuitive. Albert Einstein once said that "the definition of insanity was doing the same thing over and over again and expecting different results." So if you really want to change the result, look at how you are currently achieving it: look at the process - and change it - and you most likely will change the end result!
This is the opposite to the earlier question posed in this "D" dice. Again, open up a discussion and make a list on what we are NOT doing (in regards to the unsolved problem) that we should be doing. Again, it's not a common question asked by most managers - yet answering this question has the power to bring deeper insights to why the problem remains unsolved!
What are we NOT doing that we should be doing?
Take a quiet moment to stay calm, pause and reflect
We always think better when we are CALM, when we stop to PAUSE for a moment, and really take a step back to REFLECT on what is going on in / around us. You may think you don't have time to do this, but counter-intuitively, in a fast-paced world, we really need to slow down. Only then do we get to see what is really happening. When dealing with complex unsolved problems / issues / challenges, it is imperative we do this.
The core message from this item means: When you do take a quiet moment to stay calm, pause and reflect, what comes into your mind? What specific actions will you take? Who will you talk to? What will you do?